Legoland Sucks Customer Reviews and Feedback
Legoland (trademark in uppercase as LEGOLAND) is a chain of family theme parks focusing on the construction toy system Lego. They are not fully owned by The Lego Group itself; rather, they are owned and operated by the British theme park company Merlin Entertainments.
User "Lauren" writes a negative review of her visit to LEGOLAND Windsor Resort on the "Amazon" website on August 30, 2020:
"We were so looking forward to this weekend away break. Partly being it was our first weekend away since COVID but also because it was our son's belated birthday weekend, we were meant to come in April but due to COVID, changed it to this bank holiday weekend! Being from Yorkshire it is not down the road from us and we still feel so angry and so guilty we ever took our son down there! We arrived at 9:30 am on Friday. We did what the signs told us, which was to leave a parking bay space in between each car (no staff in the car park to make sure this happened) even at 9:30 the park was absolutely rammed and queues were already 45 minutes to an hour-long. Now, I don’t mind queuing for rides, it’s inevitable that you will be queuing but I was not expecting to queue for rides for 2 hours when the rides are not that great in my opinion! Now let me get on to how busy the park was. In certain areas, you couldn’t even walk because it was that rammed! It was like sardines in a tin! Yes, you get the odd person not following the arrows on the path but the majority of people were trying to social distance, but it simply was not possible because of how busy the park was! We left at 2:30 on Friday because we could not stand to be there any longer! My son managed to get on two rides, and not the best two rides either! As we left, the car park was full of no spaces left between cars. We were quite annoyed but then when we drove around all the car parks to leave the park and we could quite clearly see why there were no spaces: because every single space in every car park was full! So this proves that they are absolutely not running at reduced capacity; they are full of lies! Now fast forward to Saturday we were very reluctant to come back as we hated it so much on Friday, but we thought we would give it another chance. Well, Saturday was even worse than Friday! I was absolutely appalled at the number of people that were in the park! Plenty of staff at the beginning but zero staff in the park (what the f...k?). There is no organization. It was An utter shambles. Never been to a worse theme park! The food is shocking and very overpriced! Loads of wasps but can’t blame that on the park! We left at 12:30 on Saturday and again, only managed 2 rides. We were not prepared to stand and queue for 2 hours for a mediocre ride! Wish we had gone to Alton towers for the weekend instead! During the holidays we have been to Flamingo Land and the new Gulliver's theme park and both were so much more organized far fewer people, and a lot better rides! Lego land ought to be ashamed of themselves for doing what they did this weekend and is quite frankly not safe! As a mum, I feel so guilty for even taking my son there. Never ever again will I step foot in that overpriced poorly managed place!"
KATE ROBERTS says"Very dissapointed by our day spent at Legoland It was suppose to be an off peak day but it was so busy I really don't think they expected this many visitors. A members of staff said we didn't expect it to be this busy. A lot of the food places were closed so that means the ones that were open were very busy. The queues for the rides were very long 45 mins to even 70 minutes wait time!!!! They seems under staffed on the rides which I think added to the wait times Most bin were over flowing and rubbish on the floor. Personally I have been twice and both times were bad. I will not waste any more money visiting this place again ...."
mrs peake says"we spent two days in legoland and although my kids had fun i would say that queuing for 1.5hrs in full sun for some rides was too much, some people left the queue because there kids couldnt cope with the heat. Had to spend about £20 just on drinks and ice creams in the queues to keep the kids hydrated. the shops had sold out of water and i had to by a capri sun for £1.50. not good. they charge extra for a Q bot which is essentially a queue jumper, the ultimate one costs £75.00 per person!!! each i mean £75 come on. while the rest of the plebs stand in a queue the better off jump the queues, at least we teach the kids early on how life works lol. a slush puppy £2.95 yo can by a drinks vessel for £7.50 and get free refills but £7.50!!! honestly its just all about the money at this place and therefore i wont come back, did have some memories but its a huge money making machine. Oh after you pay for your ticket, they will charge you £5.00 to park. if you want to pay closer the entrance thats £8.00. do you get the theme here, still if people pay the extra for the queue jumper and parking then i guess it wont stop them doing it."
Maria says"The kids really liked LEGOLAND but I couldn't believe how expensive everything was. The tickets were already around $100 each, then $15 small meals, the $2.50 bottled waters. Basically it had Disneyland prices but wasn't a Disneyland experience. Although the kids really enjoyed themselves Im to much of a penny pincher to spend over $500 for a day of fun and only be treated to an OK experience. I could have saved the money and probably had more fun with the kids at the beach."